totalsurf are not a hosting company. That may seem like an odd opening statement, so please let us elaborate...

Most large hosting companies buy tens or hundreds of boxes and stick as MANY clients as they can onto them. They are there to make money, so they need to squeeze every ounce out of the systems that they have to see a good return on their investment. Many smaller hosting companies and design agencies then sell these services on to their clients. This is fine until someone hosted on the same server uses a bad script that brings down the entire machine, including your site!

totalsurf take a completely different approach...

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